What is CRM | GMCVO Databases

What is a CRM? CRM (Contact Relationship Management) at it's most basic level is a system used to manage interactions with contacts. However with the development of technology, CRM systems can offer sophisticated ways to collect and manage data to enable organisations to ultimately operate more efficiently.

CiviCRM is an open source web-based CRM platform, which has been designed specifically for the not for profit sector. It is a fully integrated and powerful database which offers complex solutions to the wide range of organisations working within the voluntary, community and social enterprise (VCSE) sector. To find out more about what CiviCRM can do for your organisation, scroll down the page.

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What CiviCRM can do

Performance Information

Demonstrate your impact, improve funding potential, identify areas for improvement and help stay focused.

Email Campaigns

Monitor delivery, open rates, click throughs and bounces of emails to help measure success

Events Management

Create online registrations, collect online payment and track attendees

Case Management

Track and manage interactions with people, develop your own processes and timeframes

Donation Management

Understand and build relationships with your donors. Facilitate secure online donations.

Volunteer Management

Record, track, understand and communicate with volunteers

Membership Tracking

Manage and communicate with your members. Enable online subscriptions.

Grant Management

Manage and analyse multiple grant programmes and see who you've awarded funds to

Record Work

Track project work, help improve efficiency, monitor your impact and document outcomes

Track Clients

Record client and beneficiary activity, help monitor your impact and document outcomes

Integrated Modules

Make information about clients, projects, events and membership easier to track

User Access Levels

Allow users to only access the modules they need, protecting confidentiality at all times

Organise Contacts

Facilitate targeted marketing and communication by creating types and groups for all your contacts

Centralised Data

One database for all your needs. Eliminates duplication of data and saves time

Website Integration

All online activity goes straight into your database (eg registration/subscription, donations, enquiries etc)

Export Data

Manipulate and use your data in any way that you want

Create Maps

See a geographical representation of organisations and/or people you work with

Open Source

Flexible and cost effective, customise fields as and when you need them. No expensive licence fees